Caneverve carries walking canes, folding seat canes, Derby canes, adjustable mobility aids, and orthopaedic canes for customers across the US. Whether you have a question about a specific product, need help choosing the right cane height or style, or want to check on an existing order, our customer service team is here to help.
We respond to all inquiries within 1-2 business days during operating hours.
Fast-Track Resolution
To resolve order issues quickly, please have your Order Number ready when you contact us. Inquiries submitted without an order number will take longer to process. Your order number is included in your confirmation email.
For fastest service, email is preferred. Include your order number, the product name, and a clear description of your question or concern.
For general product questions — height range, grip style, weight capacity, folding mechanism — no order number is needed.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (CST/CDT)
Saturday – Sunday: Closed
Closed on Saturdays, Sundays, and major Federal/public holidays
Messages received outside operating hours will be addressed the following day.
Returns & Exchanges Notice
Before sending any item back, you must contact us at Info@Caneverve.com to request a Return Merchandise Authorization (RMA) number and the correct return address. Returns sent without a valid RMA will be refused and returned to sender at the customer’s expense.
For full details on return eligibility, timelines, and conditions, see our Return and Refund Policy.
Send Us a Message
Use the contact form on our website to reach us directly. Include your name, order number (if applicable), and a detailed message. We review all form submissions during business hours and respond within 1-2 business days.
