Caneverve accepts returns on eligible walking canes and mobility aids within a defined window. Read the conditions below before initiating a return — unauthorized returns will be refused.
Return Window & Eligibility
Returns are accepted within 30 calendar days (or 30 days) from the delivery date.
To be eligible, items must be:
In brand-new, unused, unopened original condition with all tags and packaging intact
Free of signs of use, assembly, height adjustment, or alteration
Returned with all included accessories and documentation
Non-returnable items:
Items showing any signs of use or adjustment
Items returned after the 30 business days window
Items damaged due to misuse, improper storage, or user error
How to Initiate a Return
Designated Return Facility Address:
Once your return is approved and a RMA number has been issued, please ship your return to:
Caneverve Returns
3183 Anderson Rd
Antioch, TN 37013
United States
Do not ship any item back without first obtaining a Return Merchandise Authorization (RMA) number.
Step 1: Email Info@Caneverve.com with your Order Number and reason for return.
Step 2: Our team will respond with your RMA number and return shipping address.
Step 3: Package the item securely, write the RMA number clearly on the outside of the box, and ship to the address provided.
Returns sent without a valid RMA number will be refused and returned to sender at the customer’s expense.
Return Shipping Costs
Defective or incorrect item received: Caneverve covers return shipping costs.
Change of mind or buyer’s remorse: Customer is responsible for all return shipping costs.
Caneverve recommends using a trackable shipping service. We are not responsible for returns lost in transit without proof of tracking.
Restocking Fees
$0.00 Restocking Fee. No restocking or processing fees are charged on any eligible return.
Refund Process & Timeline
Once your return is received at our returns address, please allow 1-3 business days for processing.
Upon confirmation of eligibility:
A refund is issued to the original payment method.
Please allow 2-12 business days for the credit to appear on your statement, depending on your bank or card issuer.
You will receive an email confirmation when the refund has been processed.
Order Cancellations & Fraud Prevention
Orders may be cancelled within 12 hours of placement. To cancel, email Info@Caneverve.com immediately with your Order Number in the subject line.
Once an order has entered processing, it cannot be cancelled. If the order has already shipped, the return process applies instead.
Caneverve reserves the right to refuse returns on items that have been used, substituted, or tampered with. Fraudulent return attempts may result in permanent account suspension.
