Q: Where do you ship?
Orders ship to the contiguous United States (lower 48 states) only. We do not deliver to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses.
Q: How much does shipping cost?
Orders of $60.00 or more ship free. Orders under $60.00 are charged a flat rate of $7.00 at checkout. No additional fees apply.
Q: How long will my order take to arrive?
Order processing takes 1-3 business days. Shipping transit takes 3-8 business days after dispatch. Total estimated delivery: 4-11 business days from the order date.
Q: When will I receive my tracking number?
A tracking confirmation email is sent once your order has been shipped. Tracking information typically requires 24-48 hours to become active in the carrier’s system after the initial scan.
Q: My tracking shows Delivered but I didn’t receive my package.
Contact the carrier (UPS, FedEx, or USPS) directly to file a missing package claim using your tracking number. Email Info@Caneverve.com if you need assistance escalating with the carrier.
Returns & Refunds
Q: What is your return window?
Returns are accepted within 30 business days of delivery, provided the item is in brand-new, unused, unopened condition with all original packaging and tags intact.
Q: How do I start a return? Email Info@Caneverve.com with your Order Number before sending anything back. We will provide a Return Merchandise Authorization (RMA) number and the return address. Items returned without a valid RMA are refused and sent back at the customer’s expense.
Q: Are there any restocking fees?
No. No Restocking Fees apply to any eligible return.
Q: When will I get my refund?
Once your return is received at our returns address, allow 1-3 business days for processing. After confirmation, allow 2-12 business days for the credit to appear on your statement, depending on your bank or card issuer.
Q: Can I cancel my order?
Cancellations are accepted within 12 hours of order placement. Email Info@Caneverve.com immediately with your Order Number in the subject line. Once an order has entered processing or shipped, it cannot be cancelled — use the return process instead.
Products & Quality
Q: The color of my cane looks different from the website photo.
Color accuracy on-screen depends on monitor calibration, brightness settings, and ambient lighting. Natural wood grain canes will always vary between individual items by the nature of the material. Acrylic marble-pattern handles vary in swirl patterns by design. Minor color variation is not a defect and does not qualify for return under our standard policy.
Q: What is the weight capacity of the canes?
Weight capacity varies by product and is listed in each item’s specifications. Verify the rated capacity matches your needs before purchase. If you cannot find the specification, email Info@Caneverve.com with the product name and we will provide it.
Q: Are Caneverve’s walking canes medical devices?
No. Walking canes and mobility aids sold by Caneverve are assistive tools designed for everyday use. They are not classified as medical devices. Consult a healthcare provider to determine which product is clinically appropriate for your specific condition.
Q: How do I adjust the height on an adjustable cane?
Adjustable canes use a push-button or twist-lock mechanism depending on the model. Follow the assembly instructions included with your product. If you did not receive instructions or need guidance, email Info@Caneverve.com with your order number and product name.
Orders & Payment
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover. All transactions are processed in USD. Personal checks, money orders, and bank transfers are not accepted.
Q: Is my payment information secure?
Yes. Our checkout uses 256-bit SSL encryption and we comply with PCI-DSS standards. Full credit card numbers are never stored on our servers.
Q: Will I be charged sales tax?
Sales tax is calculated based on your shipping destination address and applicable state and local rates. The exact tax amount is displayed at checkout before you confirm your order.
Q: I need to change my shipping address after ordering.
Email Info@Caneverve.com within 12 hours of placing the order with your Order Number and the corrected address. Address changes cannot be made once an order has entered processing.
